Several problems can occur if your Dial-Up Networking (DUN) has incorrect settings. If you think this may be the problem then the steps on this page will assist you in setting up a new Dial-Up Connection or replace one that may be corrupt. Click the link below to go to one of the pages needed. (NOTE: Citynet Tech Support only supports Internet Explorer 5.0 or higher, Outlook Express 5, and Outlook 2000).

To delete your existing Dial-Up Connection
To create a new or replace a deleted Dial-Up Connection

If you are experiencing some problems with your connection you may need to examine the settings for your Dial-Up Connection (DUC). These settings can be very specific and all should be a certain way. To begin you need to know which version of Windows you use. Click on the version of Windows that you use below:

Windows 95/98/98se
Windows ME
Windows XP
Macintosh OS 8.0 - 9.1