The Connection Depot is here to help with your Internet connection problems.  If you are experiencing difficulty connecting to the Internet, we want to know about it and help you resolve any issues.  However, there are many possible break points in a computing system that is set up to run on the Internet.  The role of Connection Depot is to provide you a connection to the Internet.  Your computer, its operating system, and applications are supported by the appropriate vendor in each case, usually wherever you purchased your equipment.  Before you make a call for help, make certain you are making a contact that will have the right kind of expertise and who is responsible for the elements that are involved in your particular problem.  If it's a telephone connection problem we want to hear about it.

Connection Depot will help you resolve any issues with your connection in all instances.  If it is a telephone line connection issue, we will work with you to find a final resolution of your unique occurrence.   We will make every effort in that regard so that you and our staff are satisfied with the outcome.  We want your experience with the connection to the Internet to be a good one and will work toward that goal.

                                                                           Self-Help

The best first step to be up and running on the Internet again is a self-help project.  When you have an   unresolved issue, the first thing to do is to analyze the event, even to the extent of writing it all down.  Go over in your mind what you were doing when the 'thing' happened, the steps you took to try to recover, and the state of your equipment after the event occurred.

After you have assessed the occurrence, there are some things you should do before you contact anyone. 

1. Follow your normal shutdown procedure to reboot your computer system.

    If your system is locked up and has a reset button, usually on the front of
    the processor, push the reset button one time.  The computer should shut
    down and reboot without any further prompting on your part.

            If your system is locked up and you do not have a reset button, press the
            Power button one time to turn off your machine.  Wait about 20 Seconds and 
            turn on the machine.

             If the system suggests you let scandisk run, do so, and follow the 
             screen prompts.

             Upon reboot and after running scandisk, when the system comes
             back to a point that you see a normal screen, and you can
             proceed in your normal manner, do so.

             If you are back on track -  Congratulations! - you've just learned 
             that a reset can 'clear out the garbage' and get you on your way.

             (Of course, another way to reboot your system is to push the 
               following three keys, all at one time - CTRL+ALT+DELETE.)

2. Make certain that you have a sufficient amount of hard drive storage
    that is sufficient to  handle the applications that you are using.

3. The RAM must also be large enough to handle the size and volume 
    of files that you are using in your set up.  Look at your software and
    be sure you know how much room it needs.

4. Check every connection, even those you think may be ok, to make
    sure that they are firm and solid.  Leave no room for doubt, check
    them all.

If you have gotten this far and the system is functioning normally, you have solved your problem.

If you're not back up and running, if you think we can help, send an e-mail and describe your event as thoroughly as possible and we'll get back to you.