Voice, Data, and Internet Solution. Telecommunications/Internet/Web Services Provider. Fully Integrated Communications Provider.

Support

CUSTOMER CARE
At Citynet, next to our 9000 mile, $100 Million plus fiber network infrastructure, customer care is our primary asset. In today's world, we understand the frustration of being stuck in the constant and never ending circle of poor customer service. Citynet prides itself on being very "old fashioned" in our approach to Customer Service. When our customers call our Technical Support Center, located in Bridgeport, West Virginia (not offshore as is most common these days) they will speak directly with a highly skilled technician who can help provide the proper care required in today's business environment. It is very rare that any customer will need to be transferred to "a manager". The skill sets of our customer care technicians are extremely high. They must pass a rigorous test and hold many professional certifications before they are even considered for employment. After employment, our technicians continue to learn and improve their skills to make certain that ALL our customers are treated with the same professionalism and prompt service that they should expect.

CUSTOMER ACCESS
To enhance customer service, at Citynet, we utilize in-house designed custom care solutions. We don't buy them off the shelf; our own software engineers develop solutions specifically for our use. Our software and computer systems provide prompt and real-time access to your customer account.

CUSTOMER CONTROL
In the case where you'd rather manage your account personally - and not call us - that is a solution available directly on our www.citynet.net homepage. Just log in and your account information will be displayed for you to manage.

CUSTOMER SERVICE: 24x7x365. Our Technical Support Center is always open. You are never out of touch with Citynet!

Technical Support Center: 800.881.2638
Wholesale/Carrier Customers: 866.236.2824

At Citynet, you'll enjoy stepping back in time when it comes to customer care. You'll enjoy next generation products and services from us - with old fashioned customer service - handled one customer at a time!

ONE CALL, ONE BILL, ONE COMPANY - CITYNET!

Tariffs
Knowledge Base
Digital Phone FAQ
Network Status
Virus Information
Support Request Form
Digital Phone
Email Support
Voice Mail Support
National Access
Download Software
Internet Connection Wizard
Dial-up Setup Config
Connection Speed Problems
Modem Diagnostics
MAC Setup
Network Settings
ISDN Support
Performance Tests
CityVault Support